Exchanges

In the event of a exchange, we must be notified in writing (email at 829Tuning@gmail.com) within 30 days of delivery.  The exchange cannot be of lesser value, but equal or greater value with any balance due immediately.  We cannot exchange any product(s) that would require a refund due to the giveaway.  The product(s) cannot be used or worn, it must include everything it was shipped with and must be exchanged with its original packaging in good condition.  The customer is responsible for the exchange shipping costs and fees. Items shipped with free shipping will be subject to actual shipping charges that were waived, being non-refundable.  If new / unused products are received with damage, we will notify you and you must file a claim with the shipping carrier.  We are not responsible for poor packing or damage caused by the shipping company.  There are no exchanges on tools, clothing, items worn on the body, electrical items, sensors, installed parts, clearance, or special order parts.

During an exchange the customer has two options within 30 days of delivery:

1.  The customer ships the product(s) back to 829 Tuning (829 Auto LLC) or our supplier for a visual inspection.  Upon exchange approval, the product(s) chosen for the exchange will be shipped out shortly after.

2.  Customer pays 100% for new parts to be shipped, and customer then ships back the exchange product(s) to 829 Tuning (829 Auto LLC) or our supplier.  Once the product(s) are received and inspected, a full refund will be issued for the full product(s) cost.

 

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